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How the 73 Systems Improved Member Services for an Association

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THE SOLUTION

Searching for member engagement now takes seconds, where it used to take hours of emails and phone calls. The pilot was developed by six associations and included contributed data from an additional four associations. In the week following the presentation of the pilot in March 2018, 51 associations asked to be part of it.

BUSiness NEED

The various local and state associations are independent corporations working together to deliver programs under a Code of Ethics that is over a hundred years old. There is an existing centralized database containing members’ billing information. Engagement information such as volunteerism, professional development, and committee service is not shared. While sharing member engagement information is essential, it is difficult to get 1200 organizations to agree to contribute and relinquish control of their data to a single database.

The 4 Ps for Change and Release: Planning Prevents Poor Performance.Unknown
IT CHALLENGE

Our client used 73 Systems to build a blockchain-based tool for recording and sharing information about member engagement across the associations.

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