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Strategic Quality Assurance (QA) Partnership 
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the solution

By entering into a strategic partnership with 73 Systems, the client was able to achieve business numerous goals while remaining on schedule and on budget.

The company successfully released several products while working with 73 Systems, and their product launches were much smoother due to the rigorous testing 73 Systems performed.

The client also saw superior business results year on year. Some of the performance metrics that improved considerably and can be quantified are:

  • Faster product delivery cycles
  • Saved in-house man-hours to focus on development tasks

The partnership with 73 Systems on infrastructure support, resource scalability, and technical expertise also helped the client improve its:

  • Operational flexibility
  • Responsiveness for their customers
Business need

The client provides a robust Data Protection Platform, essential for disaster recovery and business continuity, to businesses of all sizes. 73 Systems partnered with the client to provide strategic Quality Assurance (QA) services for their product. At that stage, the primary requirements of the client were to:

  • Enhance their product quality release on release.
  • Optimize the product delivery process.

In the last decade, the client’s business evolved and so did the partnership with 73 Systems. In the last few years, 73 Systems has been a key contributor to the client’s product development and delivery process – by providing end-to-end QA support, extended infrastructure support, and ad-hoc development support, if required.

The only constant in the technology industry is change. Marc Benioff

it challenge

Through the engagement, 73 Systems provided extensive QA services to the client and scaled its team size and infrastructure support as and when required. The collaboration between the client and 73 Systems evolved at various levels:

Strategic Collaboration:

73 Systems was involved in the product delivery process to provide strategic inputs for optimizing it end to end. The 73 Systems team followed the Agile testing process to align with the client’s development process and were a part of all the sprint planning meetings, scrum calls, and retrospective meetings.

73 Systems also took complete responsibility for the QA planning, execution, and reporting process. Right from collaborating with the development team in JIRA to track new features to updating the bugs and steps to reproduce the bugs – the 73 Systems team worked like an integral part of the client’s product delivery team. In addition to collaboration in JIRA, 73 Systems also managed TestRail, the client’s test case management system, to maintain test suites and test cases for the client’s multiple product releases.

In addition, the client, at times, also outsourced the bug fixing and ad-hoc feature development tasks to the team at 73 Systems.

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